Privacy Notice

Matobo Privacy Policy

Last updated: July 2023

This privacy notice tells you what to expect us to do with your personal information when you make contact with us, sell services to us or purchase our products.

We’ll tell you:

why we are able to process your information
what purpose we are processing it for
your rights
how long we store it for
whether there are other recipients of your personal information
whether we intend to transfer it to another country, and
whether we do automated decision-making or profiling.

Matobo Limited is the controller for the personal information we process, unless otherwise stated.

There are different ways you can contact us:

Our postal address is Matobo Ltd, 20-22 Wenlock Road, London N1 7GU
Our email address is hello@matobo.co.uk

Why we are able to process your information and who provided the information

Most of the personal information we process is provided to us directly by you or your organisation for one of the following reasons:

You have made an enquiry
You have completed a feedback form
You have provided a service and or product
You have purchased a service and or product
You have applied for a job
You are representing your organisation
You are a learner on our cloud-based Learning Management System, Matobo Learning - in which case, we are acting as a Processor on behalf of your organisation, who are the Controllers of any of your personal information that they have given to us in order to facilitate your learning.

We also receive personal information indirectly, such as an employee of ours gives your contact details as an emergency contact or a referee.

We will process your information under one of the following legal bases:

Contract – in order to perform/deliver the conditions of the agreement
Legitimate Interest – in order to keep you informed of changes in products/services
Consent – keep you up to date with new events etc

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. See below for a summary of each individual right:

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our direct marketing, or is in our legitimate interests. You can read more about this right here.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

Your right to challenge automated decision-making and or profiling

This method of processing personal information is not applicable to our organisation.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at hello@matobo.co.uk if you wish to make a request, or contact the postal address above.

How long we keep your personal information

We comply with our retention and disposal schedule - a copy can be made available on request.

Sharing your personal information

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for our business such as social media platforms and software developers.

We will not share your information with any third parties outside the United Kingdom.

In some circumstances we are legally obliged to share information. For example under a court order. We might also share information with other regulatory bodies in order to further their objectives such as for criminal investigations. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

Changes To This Privacy Policy

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us.

Our postal address is Matobo Ltd, 20-22 Wenlock Road, London N1 7GU
Our email address is hello@matobo.co.uk

Matobo Cookies Policy

Matobo Ltd ("us", "we", or "our") operates https://www.matobo.co.uk (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this …

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is very important to us - it's precious stuff. But please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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